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Refund Policies

ANIMAL BASED WORKSHOPS

 

Refund Policy:
Workshops can be cancelled 72 hours in advance for a 50% refund.
All cancellations after this time do not qualify for any form of refund.

BIRTHDAY PARTIES

 

Refund Policy:
Please note deposits to hold a party spot are non-refundable.  Parties can be cancelled 72 hours in advance for a 50% refund.  All cancellations after this time do not qualify for any form of refund.

CAMP & PROGRAMS POLICY

 

Camp Refund Information: 
Refunds for camps will be made if requested in writing, by email and will be refunded in accordance with the schedule below. Credit can be obtained for the full amount of the refund to use towards another program if the guidelines are met, and the program date is within the same calendar year.

All refunds are subject to a $25 administrative fee (per camp session/per child,) deducted from the total allowable refund.

Refunds in the form of personal cheque may take up to 4-6 weeks for processing. Refunds will be issued in the format they were originally paid.

Soper Creek Wildlife Rescue reserves the right to grant exceptions to the stated policy in situations including, but not limited to, illness and death in the immediate family.

No Refunds for Partial Camp Attendance or Illness:

We do not give refunds or credits when someone chooses to leave camp part way through, whether due to illness or any other reason. Virtually all of our expenses are incurred before the start of the camp week. Similarly, we cannot give refunds or credits to people who have registered for more than one session if they choose during their first session not to attend another session. (The exception to this is if we are able to fill the spot with someone on our waiting list.)

Extreme Circumstances:

What is an extreme circumstance? Someone in your family is told they have 6 months to live, your house burns down, are a few examples.

By all means, contact us! We’re not heartless. We may ask for some kind of documentation and explanation, and we’ll be more flexible if we hear from you sooner rather than later. We’ll consider all situations individually.

Considerations for COVID-19:

As the state of emergency for the province of Ontario has been lifted and our programming has been given the green light to start once again. We will now be continuing to follow Soper Creek Wildlife Rescue's normal refund policy. Should a member of the family or the camper show symptoms or is diagnosed with COVID-19 please contact us directly to discuss your situation specifically.

Extended Care Refunds:

To receive a refund for extended care notice must be provided in writing 15 days before the beginning of your camp session.

CAMP GUIDELINES

 

Summer Camp:

Time of request – Up to May 31st – 100% REFUND – $25 Admin Fee per camper/per session
Up to 30 days before the start date of registered camp session – 50% REFUND – $25 Admin Fee per camper/per session
29 days or less before camp session begins – NO REFUND

 

Winter Break Camp:

Time of request – Up to November 1st – 100% REFUND – $25 Admin Fee per camper/per session
Up to 30 days before the start date of camp session – 50% REFUND – $25 Admin Fee per camper/per session
29 days or less before camp session begins – NO REFUND

 

March Break Camp:

Time of request – Up to February 5th – 100% REFUND – $25 Admin Fee per camper/per session
Up to 30 days before the start date of camp – 50% REFUND – $25 Admin Fee per camper/per session
29 days or less before camp session begins – NO REFUND

 

NATURE SCHOOL & PA DAY PROGRAMS

 

PA Day Camps:

Time of request – Up to 14 days or more before camp date – 100% REFUND – $5 Admin Fee per camper/per PA Day
Less than 14 days before PA Day Camp – NO REFUND

 

Nature School Programs:

Up to 45 days or more before the start date of program – 100% REFUND – $25 Admin fee per child/per session
Up to 30 days before the start date of program – 50% REFUND – $25 Admin Fee per child/per session
29 days or less before camp session begins – NO REFUND